FAQ’s & Policies
Please arrive 5-10 minutes prior to class starting to allow time for you to get settled and become acquainted with the xformer. **If you arrive AT or AFTER the start time of class, you may be asked to reschedule for safety reasons.
Grip socks are required to be worn during every class for the safety and hygiene of our clients. (Don’t worry, if you don’t have any, we have plenty available for purchase!) We also recommend bringing water so you can stay hydrated during class. Sweat towels are available in the studio for no additional charge.
Our cancellation window is 8 hours. To avoid penalty, cancellations must be made more than 8 hours from the scheduled class time. If you cancel inside of this 8-hour window, this will be considered a “late cancel,” and will result in a $15 fee. (This includes switching class times within that 8-hour window.) Your class credit will be returned to your account.
Classes should be cancelled via the app or on our website. Please do not call or email us to cancel.
You can pause your membership for up to 30 consecutive days, ONE time per calendar year for no fee. For each additional 30 days, there is a $35 fee ($50 for VIP Founding members). If you have an injury or medical emergency, please let us know and an exception MAY be made. Click the link below to submit pause request.
https://tinyurl.com/Pause-Request-Link
No-shows will be charged a $25 fee. Your class credit will be returned to your account for future use, but the fee will apply.
We understand that emergencies and unexpected circumstances can arise, however, in fairness to all of our clients, we kindly ask that you respect and adhere to our policies. We appreciate your understanding, as no-shows prevent other clients from attending class.
We all run into snags. Here at Ignite, we do not believe in giving up your spot that YOU paid for, even if you’re running a few behind. However, if it is your FIRST class, and you show up at or after the start time of class, the instructor reserves the right to ask you to reschedule if it is a distraction to the class, or if safety is a concern. We appreciate your understanding.
All classes, packages, and memberships are nonrefundable.
The waitlist moves, so be ready! If a spot opens up in the class, you will automatically be added to the class according to the order you joined, up to ONE HOUR before the class start time. You will be notified of this by text and/or email, depending on your preferences setting, so please be sure to keep notifications on.
If you no longer wish to be added to the class from the waitlist, please be sure to remove yourself in order to avoid a late cancellation fee.
We kindly ask that you do not call or message us for exceptions.
Click on the link below to submit a request to upgrade, downgrade, or cancel your membership. **Please note- cancellation requests submitted fewer than 7 days before the next billing date will take effect after the upcoming payment.