Frequently Asked Questions

Please arrive 10 minutes prior to class starting to allow time for you to get settled and become acquainted with the xformer.

We required grip socks to be worn during every class for the safety and hygiene of our clients. (Don’t worry, if you don’t have any, we have plenty available for purchase!) We also recommend bringing water so you can stay hydrated during class. Sweat towels are available in the studio.

Cancellations must be made within 10 hours of the scheduled class. If you cancel inside of the 10-hour window, this will be considered a “late cancel,” and will result in a $15 fee. This includes switching class times within that 10-hour window.

If you arrive more than 10 minutes late, you risk losing your spot in the class.

If you do not show up to a class you have reserved, without canceling, a “no-show” fee of $25 will be charged to your account.

All classes, packages, and memberships are nonrefundable.

For auto renew memberships only— you may freeze your account one time per calendar year for up to 30 consecutive days.

If you join the waitlist, you will automatically be added to the class according to the order you joined, up to ONE HOUR before the class start time. If you no longer wish to be added to the class off of the waitlist, please be sure to remove yourself from it so that you are not charged a late cancellation fee.